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Refund Policy

Welcome to CoPetWorld.com, the official online store of CoPet Pet Care LLP (Est. 1994) — pioneers in pet hygiene, nutrition, and care solutions.


We value your trust and are committed to delivering safe, hygienic, and authentic pet products.

🚫 Strict No Return Policy

Due to the nature of our products — which include pet hygiene items, consumables, food, supplements, grooming essentials, and accessories — we follow a strict No Return Policy once an order is delivered.

This is to ensure:

  • 100% hygiene and safety standards for all our customers and their pets.

  • Prevention of tampering, contamination, or misuse of consumable items.

  • Compliance with FSSAI and pet product hygiene regulations.

Please ensure you verify your order and delivery details before confirming your purchase.

💰 Refunds (If Applicable)

Refunds are only processed under the following rare circumstances:

  1. Product not delivered: If your order was not received due to logistic failure.

  2. Wrong item delivered: If an incorrect product was sent, and reported within 24 hours of delivery.

  3. Damaged in transit: If the item is physically damaged on arrival (photos/videos required at time of delivery).

Once verified, a replacement or refund (as applicable) will be processed within 7–10 working days through your original mode of payment.

⚠️ Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Change of mind or preference after purchase.

  • Products opened, used, or tampered with.

  • Orders placed under promotional discounts, offers, or bulk deals.

  • Delays caused by courier or third-party logistics beyond our control.

📞 Customer Support

For any issue regarding your order, please contact:
Hours: Monday–Saturday, 10 AM to 6 PM

Our team will be happy to assist and ensure a fair resolution within the policy framework.

🐶 Note from Team CoPet

We design and pack every CoPet product with love and responsibility — keeping your pet’s safety first.


Your cooperation with our No Return Policy helps us maintain the highest hygiene standards for every pet parent in our community.

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