Refund Policy
Welcome to CoPetWorld.com, the official online store of CoPet Pet Care LLP (Est. 1994) — pioneers in pet hygiene, nutrition, and care solutions.
We value your trust and are committed to delivering safe, hygienic, and authentic pet products.
🚫 Strict No Return Policy
Due to the nature of our products — which include pet hygiene items, consumables, food, supplements, grooming essentials, and accessories — we follow a strict No Return Policy once an order is delivered.
This is to ensure:
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100% hygiene and safety standards for all our customers and their pets.
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Prevention of tampering, contamination, or misuse of consumable items.
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Compliance with FSSAI and pet product hygiene regulations.
Please ensure you verify your order and delivery details before confirming your purchase.
💰 Refunds (If Applicable)
Refunds are only processed under the following rare circumstances:
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Product not delivered: If your order was not received due to logistic failure.
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Wrong item delivered: If an incorrect product was sent, and reported within 24 hours of delivery.
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Damaged in transit: If the item is physically damaged on arrival (photos/videos required at time of delivery).
Once verified, a replacement or refund (as applicable) will be processed within 7–10 working days through your original mode of payment.
⚠️ Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:
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Change of mind or preference after purchase.
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Products opened, used, or tampered with.
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Orders placed under promotional discounts, offers, or bulk deals.
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Delays caused by courier or third-party logistics beyond our control.
📞 Customer Support
For any issue regarding your order, please contact:
Hours: Monday–Saturday, 10 AM to 6 PM
Our team will be happy to assist and ensure a fair resolution within the policy framework.
🐶 Note from Team CoPet
We design and pack every CoPet product with love and responsibility — keeping your pet’s safety first.
Your cooperation with our No Return Policy helps us maintain the highest hygiene standards for every pet parent in our community.